CUBIC Return Guide

We understand that sometimes a purchase may not meet your expectations. To ensure a smooth return process, please follow these guidelines.

Step 1: Initiate Your Return Request

• Visit our Return & Exchange Portal by clicking on the following link: CUBIC Return & Exchange Portal.

• Submit your return request by providing the Order Number and Email Address.

• Once we receive your application, our dedicated customer services team will review it. If your order is eligible for return, you will receive an email at the address you provided, containing the complete return address. Please note that we only provide return shipping labels under specific conditions, such as damaged items or wrong item delivered.

• Look for an email titled "Your Return Request has been Approved" to proceed to the next step.

Step 2: Choose Your Shipping Carrier

• Select a shipping carrier of your choice for the return, such as Royal Mail, Evri, DPD, or any other preferred carrier.

•  Royal Mail: https://send.royalmail.com/
• Evri: https://www.evri.com/send 
• DPD: https://www.dpd.co.uk/ 

• Sign up on the carrier's website to initiate the return process and obtain your return shipping labels using the email address you provided.

• Once you have successfully signed up, enter the required details to send your parcel back to our warehouse using the postal code provided in our Return Request approved email. Please note that you should provide your item's weight and select the appropriate parcel drop-off service according to the options offered by your chosen carrier.

• You have two options for returning your parcel:

  1. Deliver your parcel in person at the nearest Parcel Shop or Locker Drop-off location.
  2. Choose carrier collection based on your availability.
  3. Drop off your parcel at your nearest delivery office along with your shipping label.

Step 3: Choose Parcel Delivery Location (Business Location)

• Select a business location for the delivery of your parcel.

Step 4: Provide Optional Parcel Details

• For each parcel, submit optional content details, including:
  • Parcel Content: Please write "CUBIC Clothing."
  • Parcel Worth: Enter the shopping/order amount/price of the product you paid for.

Step 5: Enter Recipient Information (CUBIC's Warehouse)

• Enter the required information for our warehouse, which you received via email. This includes the delivery address, email address, and phone number.

Step 6: Provide Your Information and Payment

• Enter your personal information as requested.

• Pay any mentioned amount necessary to complete the parcel delivery successfully.

Step 7: Notify Us of the Tracking Number (Optional) 

• Once your package has been successfully delivered to the specified address, email the tracking number to our warehouse team at london@cubicoriginal.com.

• Our warehouse team will confirm the receipt of your package.

Step 8: Wait for Confirmation

• Once our warehouse team receives your package, we will send you an email notification confirming its receipt.

Step 9: Inspection and Refund/Exchange

• Our warehouse team will inspect the returned items. If they meet our return refund policy criteria, we will process your refund to your original payment method. For exchanges, we will deliver the new item to your specified shipping address.

• You will receive an email notification informing you that the refund has been issued or the exchange request has been initiated.

Thank you for choosing CUBIC. We are committed to providing a hassle-free return and exchange experience. If you have any questions or need assistance, please contact our customer service team at london@cubicoriginal.com.